Terms and Conditions
About Hydiqo
If you have any questions, feel free to reach out to us at info@hydiqo.com. We’re always happy to help.
Orders
Once you place an order, you’ll receive a confirmation email with all the details, including the items purchased, prices, billing information, and shipping address.
If you notice anything incorrect in your order confirmation, please contact us as soon as possible at info@hydiqo.com
ShippingOur standard delivery times are:
• 1 to 2 days for processing and inspection
• 2 to 7 business days for shipping
Once your order has been placed, you will receive a tracking number by email so you can easily follow your package all the way to delivery.
Questions?
If you have any questions, feel free to contact us at info@hydiqo.com We
While we always do our best to deliver your order on time, delays can occasionally happen. If your package is delayed and you have not received an update, please email us at info@hydiqo.com
Pricing and Taxes
All prices on our website are listed in USD.
Depending on your location, sales tax, customs duties, or import fees may apply. These charges are the responsibility of the customer.
We reserve the right to correct any errors related to pricing, product information, or typographical mistakes at any time.
Returns
We offer a 30 day return policy, which means you have 30 days from the date you receive your item to request a return.
To start a return, please contact us at info@hydiqo.com. with your full name, address, email address, order number, and the item or items you would like to return.
Items must be returned within 30 days after your return request has been approved. Customers are responsible for return shipping costs, and items must be returned in good condition. We recommend sending the product back securely packaged, preferably in its original packaging.
If the item has been used or damaged, we reserve the right to reduce the refund amount to reflect any loss in value.
Damaged or Incorrect Items
We carefully inspect all orders before they are shipped. If you receive an item that is damaged, defective, or incorrect, please contact us right away at info@hydiqo.com so we can review the issue and make it right.
Please include your name, address, email address, order number, and a short description of the problem.
If your claim is approved, we will cover the return shipping cost. If we are unable to send a replacement or resolve the issue, we will issue a refund in accordance with applicable consumer laws.
Changes to These Terms
Hydiqo reserves the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and the most current version will always be available on our website.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@hydiqo.com.