Shipping policy

Shipping Policy

We process and ship all orders as quickly as possible after payment has been confirmed, typically within 1–3 business days.

Delivery Times
Delivery times vary depending on the destination and shipping method selected, and generally range from 3 to 7 business days from the date of shipment. During periods of high demand or due to events beyond our control (e.g. customs delays, weather conditions, or carrier disruptions), delivery times may be longer.

Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package until it is delivered.

Shipping Address
It is the customer's responsibility to provide an accurate and complete shipping address at checkout. We are not responsible for delays or non-delivery resulting from incorrect address information.

Customs and Duties
For international orders, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delayed or Missing Deliveries
If your order has not arrived within the stated delivery window, please contact our customer support team before contacting your bank or payment provider. We are committed to resolving any delivery issues quickly and efficiently.

Contact
Have questions about your delivery? Reach out to us at info@hydiqo.com and we'll be happy to help.